Pigs Get Eaten
Monday, April 30th, 2007Greed, Folks, it’s a five letter word and worse than many of the four letter words we all say. Why? Because it will put you out of business quicker than anything else. This is especially true in the advertising industry. I have been in this business for over 30 years (yes, I started at age 12), and the biggest reason advertising agencies go out of business…they get greedy!
Listen I don’t do this for free, (hey, with my lifestyle I’m called “high maintenance” behind my back), but I have seen many agencies go out of business because they overcharged a client to such an extent it was shameful. Or they took the easy money client only to wonder when the gravy train will stop. Remember what Daddy said, “There is no such thing as a free lunch.” This has caused numerous bankruptcies in our little corner of New Hampshire over the years.
An okay client is one who does not mind if you make a few bucks. A great client is one that understands it’s okay for you to make a fair profit for your time and talent. Where the disconnect falls is when we as agency folks get that one opportunity to make a killing and don’t think it through.
Many years ago and at another advertising agency, we had a client that was just easy money every day and while I cautioned the owner of the agency that I thought we were being greedy by taking the money, he poo-pooed me. Well long story short, the client bounced a couple of quarter million dollar checks and now that agency principal is selling timeshares somewhere and I’m not. That situation scared me and I promised myself that I would never put my family or my staff in jeopardy because of greed. Hey, I’ll drop a client who does not believe it’s okay for me to make what I consider a fair profit. But the key word is fair. If we treat our clients fairly we build more relationships and they stick with us longer.
